Verint Recognized for Leadership in Workforce Optimization and Analytics
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Verint® Systems Inc. (NASDAQ: VRNT)
today
announced that it has received a series of industry honors for vision,
technology innovation and market share leadership. This recognition from
the market reinforces the tangible return on investment (ROI) and
business value customers worldwide continue to receive from Verint
software and services, and the value they deliver in shaping customer
experiences, cultivating relationships and building loyalty.
Analyst Recognitions: Advancing Leadership and Innovation
The new “2011 Quality Management/Liability Recording (Workforce
Optimization) Market Share Report” from DMG Consulting LLC demonstrates
why thousands of customers continue to invest in Verint’s market-leading
solutions. In the report, Verint leads in revenue and market share in
fiscal 2010 for the following categories: WFO and recording solutions,
quality assurance/management, voice recording, non-contact center
recording, TDM recording and IP recording.
The same report shows that “Verint was the largest WFO vendor in terms
of combined front- and back-office opportunities, accounting for 37.6
percent of the revenue for this segment in fiscal 2010.” Also placing
first for “WFO and recording revenue in 2010, with 43 percent of this
segment,” points out the significance customers place on Verint
solutions. The report recognized Verint for market leadership in North
America, Europe, Asia Pacific, and the Caribbean and Latin America.
Further reinforcing Verint’s leadership position is Ventana Research, a
research and advisory firm. Ventana ranked the company in its Customer
Experience Management Value Index, awarding it the “2011 Hot Vendor”
distinction in the category of feedback management. Each year, the
analyst firm evaluates software through an analytic assessment of seven
categories. With a focus on the performance of vendor offerings, the
categories include usability, manageability, reliability, capability,
adaptability, validation of the vendor, total cost of ownership (TCO)
and ROI of the vendor.
“Hot vendors in the Ventana Research Value Index represent the
organizations that match up best to user requirements identified in our
CEM Benchmark Research,” shares Richard Snow, vice president and
research director of customer performance, Ventana Research. “The ‘hot’
category ranking shows Verint is at the top of its game for customer
feedback management and desktop and process analytics vendors, and
customers should evaluate the technology as they look to enhance their
Voice of the Customer programs.”
Industry Honors: Furthering a Reputation for Driving Customer Success
Earning recognition from a variety of industry publications and media
outlets, the following market honors highlight award-winning solutions
across the Verint brand and product line.
-
KMWorld “100 Companies That Matter in Knowledge
Management” — As a recipient of this award, Verint was recognized
in March 2011 for its innovation, leadership and significant
advancements for call center and analytics technology. -
Customer Interaction Solutions’ 2011 “IP Contact
Center Technology Pioneer Award” — This acknowledgement recognizes
companies that have brought to the market outstanding IP contact
center products or services. Verint’s
Impact 360 Recording™
was selected based on its stand-out features, functions and
capabilities that enable contact centers to deliver optimal service to
customers. -
Customer Interaction Solutions’ 2011 “CRM Excellence
Award” — The publication awarded Verint for achieving quality
excellence with its Impact 360 eLearning™ software. The
flexible coaching and training features point to Verint’s commitment
to prioritizing training, optimizing the workforce and enhancing
performance. -
Communication Solutions’ 2010 “Product of the Year” —
Recognized as one of the most innovative products and services
brought to the market is Verint’s Impact 360 Workforce Management™
solution. The distinction recognized Verint for demonstrating vision,
leadership and attention to detail. -
Internet Telephony’s 2010 “Product of the Year”— Verint’s
Impact 360 Recording solution was selected by the publication’s
editorial team as a Product of the Year honoree for its advanced
features across traditional TDM, IP and mixed telephony environments. -
Eagle Star Gala Awards “Company of the Year” — When the
American-Israel Chamber of Commerce put on this year’s Annual Eagle
Star, it named Verint as the 2011 “Company of the Year.” The honor,
presented in June, recognizes the organization for its innovative
solutions in enterprise workforce optimization and security.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the
worldwide leader in enterprise workforce optimization (WFO) software and
services. As the market’s first 5th-Generation WFO solution,
its unified Impact 360® suite enables organizations of all
sizes to capture, analyze and act on customer, business and market
intelligence, and optimize customer experiences. Impact 360Workforce
Optimization™—comprised of quality monitoring and recording,
voice of the customer analytics (including speech analytics, text
analytics and customer feedback surveys), desktop and process analytics,
workforce management, performance management, eLearning, coaching and
more—serves as a strategic asset across front- and back-office sales and
service operations that help shape the customer experience. Used by
thousands of organizations around the globe, Verint solutions help
improve the entire customer service delivery network, powering decisions Real
Time at the Right Time™ to advance service excellence
across today’s customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our
solutions enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a safer
place. More than 10,000 organizations in over 150 countries—including
over 85 percent of the Fortune 100—use Verint solutions to capture,
distill, and analyze complex and underused information sources, such as
voice, video and unstructured text. Headquartered in Melville, New York,
we support our customers around the globe directly and with an extensive
network of selling and support partners. Verint is listed on the NASDAQ
Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.
This press release contains forward-looking statements, including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management’s expectations
that involve a number of risks and uncertainties, any of which could
cause actual results to differ materially from those expressed in or
implied by the forward-looking statements. For a detailed discussion of
these risk factors, see our Annual Report on Form 10-K for the year
ended January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended April 30, 2011. The forward-looking statements contained
in this press release are made as of the date of this press release and,
except as required by law, the Company assumes no obligation to update
or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE
INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A
SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS,
STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG,
WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, VOVICI,
IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are
trademarks or registered trademarks of Verint Systems Inc. or its
subsidiaries. Other trademarks mentioned are the property of their
respective owners.
Article source: http://www.finanzen.net/nachricht/Verint-Recognized-for-Leadership-in-Workforce-Optimization-and-Analytics-1330307
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